Day 1
8.00 am
Registration
9.00 am
Speed Networking Session
A chance to get to know your peers before the start of the conference in a relaxed and informal atmosphere.
Adrena Chia, Conference Research Director, Informa Telecoms & Media (ITM) Asia
Combined Opening Plenary Keynotes
9.15 am
Chairman’s Opening Remarks
Alan Quayle, CEO, Alan Quayle Business & Service Development
9.20 am
Opening Keynote Address - The Adoption of Infocomm Technologies & Mobile Applications towards an Enriched Lifestyle of Work & Play
Sissel-Henriette Larsen, VP, Head of Services Asia, Corporate Development Telenor Group
9.40 am
Operator Evolution towards a Smart Pipe : Purpose & Potential of WAC
- What can the initiative enable operators to achieve – will it reduce churn/increase ARPU/increase market share, etc?
- What revenues can operators expect to generate from launching their WAC storefront?
- Why have previous operator owned application stores struggled?
- How will WAC make a difference?
- What does the future hold?
Senior Representative, WAC
10.00 am
OSS in Cloud : Expanding the Service Provider Business Beyond Borders
To compete effectively against Over-the-Top (OTT) players, Communication Service Providers are faced with revenue generation and customer growth challenges. Surmounting these challenges requires the deployment of an agile and adaptive OSS/BSS infrastructure that caters to new business models, processes, and service delivery approaches in a cost-effective manner. What best exemplifies these challenges is the implementation of
M2M, MVNx, and Wholesale Services strategies. Through examples and cases, learn which OSS capabilities are essential for cloud based infrastructures and how to scale these efficiently across international operations. MVNE and M2M require the highest uptimes mainly due to Service Level Agreement (SLA) requirements. M2M is typically volume-intensive as well as processorintensive. In the said cases as well as in any similar wholesale operations case, the ability to differentiate SLA management and enforcement in a single international platform requires no less than a cloud-based OSS.
Senior Representative, Huawei
10.20 am
New Economy Strategy Roundtable : Generating New Revenue Streams & Platform Strategies towards Maximizing Profits & Providing Competitive Advantage
- How can operator’s compete with OTT service providers?
- Can operators be effective OTT competitors on other operators network?
- Is the OTT business model sustainable?
- QoS is quoted as being the Telco’s differentiation, is it significant enough?
- Is RCSe adequate competition to OTT service providers?
- How can operators better work together in meeting the competitive threat without the initiative turning into a slow moving western centric standards body?
Moderator
Alan Quayle, CEO, Alan Quayle Business & Service Development
Panelists
James R. Sullivan, Telecom, Internet, and New Media Strategist, JP Morgan
Rajagopal Sunder, Head, Multimedia Services for 2G & 3G Networks & New Biz Initiatives, PT Bakrie
Shrikant Shenwai, CEO, Wireless Broadband Alliance (WBA)
10.45 am
Combined Morning Networking Refreshments
| CONVERGENT BILLING OSS/BSS STRATEGIES TOWARDS ALL IP-CONNECTED
NETWORKS IN 4G WORLD & BEYOND |
Chairman’s Remarks
11.30
Redefining Mobility for the Connected Network Economy
The next phase in the development of the mobile industry, will be when mobility connects everything in our lives. The number of mobile connected devices is expected to increase by 100 per cent, to nearly 12 Billion, by 2020. Cross-Industry collaboration will be essential to deliver this connected life. This presentation will explore current opportunities and challenges for operators in Utilities and Automotive/Transport sectors.
David Burks, Vice President Asia Pacific, Orga Systems
12.00 noon
How Practical is Convergent Billing OSS/BSS in Optimizing Current Business Operations & Strategies?
- Understanding the rationale behind paralleling billing infrastructure with pricing & service strategies
- Discovering how convergent billing as an end-solution for making data services profitable
- Features of a practical and optimal convergent billing system
- Real-time operating systems
- Support for cross-sale bundles
- Retaining configurability and flexibility (from change of services, tariffs)
- Post “charging & billing”: BSS systems that targets new consumer market segments
Tony Poulos, Strategist, TM Forum
12.30 pm
Combined Morning Networking Refreshments
2.00 pm
Operator Perspective : Migrating towards Industrialized, Real-Time Converged Environment
Senior Representative, U Mobile
2.30 pm
Operator Presentation - True Mobile VAS Services and New Convergence Billing
- 2G, 3G VAS Services and Architecture
- Migration of 2G to 3G to New Architecture
- New Convergence Billing for VAS Services
Dr. Ampai Pornprasertsakul, Deputy Director, Service Support Systems, True Internet (True Corporation Plc.)
3.00 pm
Personalising The Customer Experience - Innovating OSS/BSS Systems
3.30 pm
Combined Afternoon Networking Refreshments
4.00 pm
Moving Beyond Bandwidth Management: Successful Customer-Centric Models that Increases Loyalty
Christoffer Andersson, Head of Solution Area Billing & Customer Care, Ericsson’s Business Unit Multimedia*
4.30 pm
Application Store Billing
Senior Representative, Netsize/Gemalto
5.00 pm
Close of Day 1 OSS/BSS & Convergent Billing Asia Conference
Day 2
9.10 am
Chairman’s Remarks
9.15 am
Examining Convergent Billing Advantages on Operational Excellence and Business Agility
- How to capitalize on convergent billing OSS/BSS’ potential to be a competitive weapon in today’s saturated markets
- How to identify new opportunities by spotting cross-service relationships and buying patterns through unified customer database
- Can using such analytics for generate other opportunities eg. personalized advertising
Senior Representative. SK Telecom
9.45 am
Going Beyond: Discovering New Revenue Avenues Through Convergent Platforms
- Using convergent billing to create NEW revenue from competitive & timely promotions
- How convergent billing drives service package differentiation: multi-service packaging, product & pricing differentiation
- How do you entice current customers with new services & attract new ones through innovative bundles and services
- How can you incentivizing customers to be loyal?
- Identifying new opportunities by spotting cross-service relationships and buying patterns through unified customer database
- Using such analytics for other opportunities (eg. personalized advertising)
10.15 am
Achieving Convergent Billing with Current Network Architecture
- Optimizing IT architecture that produces cost savings
- Risks of architecture implementation/migration to convergent billing systems, and how to reduce hiccups
- Deploying only what is needed by the customer and integrating them with existing infrastructure, while keeping architecture consistent
Krzysztof Kwiatkowski, BSS Product Manager, Comarch
10.45 am
Combined Morning Networking Refreshments
11.15 am
Partner Management Reviewing Billing OSS/BSS Strategies That Drive An All-Connected World
12.15 pm
Combined Networking Luncheon
2.00 pm
Operator Case Study on Network Integration : Implementing Effective OSS Systems that supports BSS Implementation Strategies
- How can network infrastructure advancement be paralleled with service innovations?
- How to implement practical solutions that integrations with current network infrastructure & not just another new technology?
- How should you manage customers’ expectations in today’s affluent and competitive environment?
2.30 pm
The Impact of Service-Oriented Systems & Services
3.00 pm
Beyond 3G Forum : OSS/BSS Systems: The 4G Challenge
Moderator
Alan Quayle, CEO, Alan Quayle Business & Service Development
Panelists
David Burks, Vice President Asia Pacific, Orga Systems
Dr.Ampai Pornprasertsakul Deputy Director, Service Support Systems, True Internet
Dominic P Arena, Managing Partner Southeast Asia, Value Partners Management Consulting
3.30 pm
Combined Afternoon Networking Refreshments
Combined Closing Plenary Keynotes
4.00 pm
Role for Operators in the Feature Phone Market to Deliver Next Generation Mobile VAS
- Evolution of traditional Mobile VAS to next generation VAS
- Ecosystem that is needed for next generation mobile VAS
- Why are feature phones still relevant for consideration?
- What business models can operators adopt to take advantage of the VAS opportunity
Amrish Kacker, Partner, Analysys Mason
4.30 pm
The Way Forward - Partnership & Alliances : Harnessing Win-Win Partnerships to Gain Market Share & Revenue Maximization with Creative, Innovative Consumer-Centric Services
- Is calling a supplier a partner really partnering?
- Are suppliers the right partners to build new services with?
- Are telcos capable of go to market partnering? What must they do to be better at it?
- What are the critical gaps operators faces in their go to market partnership plans?
- How can operators build the business development capabilities to make partnerships work?
- How can the services domain help operators build better go to market partnerships?
Moderator
Alan Quayle, CEO, Alan Quayle Business & Service Development
Panelists
Christian Cadeo Technology Activist Google
Dr.Ampai Pornprasertsakul Deputy Director, Service Support Systems, True Internet
A.S.M Rafiq Ullah, Head of Content & Applications Internet & Broadband| Commercial, Grameenphone Ltd
Amrish Kacker, Partner, Analysys Mason
5.00 pm
Close of OSS/BSS & Convergent Billing Conference
